Refund and Returns Policy

Refund and Returns Policy

At Radimiss, we want you to feel confident when shopping with us. If you receive a product that is damaged, defective, incorrect, or has an issue covered under our return policy, please contact us so we can assist you.

Eligibility for Returns

A return or replacement request may be considered in the following situations:

• The product received is damaged or defective.
• The wrong product has been delivered.
• The product is missing from the order.
• The product received is significantly different from what was ordered.

To request a return or replacement, please contact us within 7 days of receiving your order.

Conditions for Returns

For hygiene, safety, and product-specific reasons, products may only be eligible for return or replacement where there is a valid issue with the product or order.

Where applicable:

• The product should be unused and in its original condition.
• Original packaging, labels, and other included items should be retained.
• We may request clear photographs or other information to assess the issue.

Products that have been opened or used may not be eligible for return unless the product was received damaged, defective, or incorrect.

Non-Returnable Situations

A return or replacement may not be accepted where:

• The product was used or altered after delivery, except where the issue relates to a verified product defect.
• The return request is made after the applicable return period.
• The product was damaged after delivery due to improper storage, handling, or use.
• The issue does not meet the conditions of this policy.

Refunds

If a refund is approved, Radimiss will process the refund using an appropriate payment method based on the original order and the available refund options.

The time required for the refund to reach you may depend on the payment method and the relevant financial institution or payment service.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests can only be accepted before the order has been dispatched.

Once an order has been dispatched, it may no longer be possible to cancel it.

How to Request a Return or Replacement

Please contact us through:

WhatsApp: [Radimiss Official WhatsApp Number]

Email: radimisstore@gmail.com

Please provide your order number and, where relevant, photographs or details of the issue.

We will review your request and let you know the next steps.

Important Note

Radimiss reserves the right to assess each return, replacement, and refund request according to the circumstances of the order and the conditions of this policy.

This policy may be updated from time to time to reflect changes in our products, services, or applicable requirements.